Exchanges

An order can be cancelled within 12 hours of placement, or until the shipment is confirmed, whichever comes first. A shipped order goes through the returns workflow. This does not remove the 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For a return or a refund, email denoura.co@gmail.com.

Email the studio to start a return. The reply states the next step.

The shop does not describe returns as free, and it does not remove the statutory cancellation right quoted above.